You may request for a refund of the unutilized balance in your account by calling our customer service helpdesk at 03-7720 1800 or emailing us at firstname.lastname@example.org.
Refunds will only be processed on condition that we are able to verify that you are the rightful owner of the account. As such, you are highly encouraged to complete the registration of your account to ensure ease of refund in the future.
Upon successful verification of your identity, your refund will be processed and your money will be returned to you within fourteen (14) working days. We will refund the money to you via interbank-giro transfer to a designated account under your name only.